Frequently Asked Questions

Product

Payment and Purchasing

Delivery

Returns

 

 

Product

Each makeup brush is made from the fibre that best suits their purpose. Some are made from animal hair, and others are synthetic. If you would like to know more about what each brush is made from, please visit their individual product descriptions within the CREATE category.
No! Synthetic brushes are the best for dispersing liquids and creams. Natural hairs and fibres can soak up product, meaning a lot of wastage and lack of a smooth dispersion. If you want to learn more about brushes, visit our blog for the latest info!
All of our makeup brushes are made in China. Each factory has been audited by our Melbourne based team to ensure quality, cleanliness and ethical standards are met. Don’t fret. Our brushes are awesome and all hairs are sourced from cruelty free suppliers.
All animal hair brushes are sanitised using a combination of submersion into high temperature waters and drying techniques. This process ensures that the hairs are not damaged, but are at perfect quality for use on the face.
No, the magnetic brushes should not ruin your credit cards, however we wouldn’t suggest rubbing them together…But then again we don’t know why you would…
All of the makeup brushes are magnetic, except for the compact brush set. These little weapons are made to live within your makeup bag, so their short handles don’t allow for a magnetic attachment.
Of course! Just make sure you put them through at security so you don’t set all of the alarms off as you walk through!
Give your brushes a spritz of the TBX anti-bacterial brush spray after each usage, and gently remove the residue onto a tissue. For more in-depth cleaning, we recommend once a week, washing each brush in some gentle shampoo and warm water, then hang upside down on the clique to dry. If you want to find out more about brush care, visit our blog.
All of our synthetic brushes are vegan. Our kabuki brush is a great alternative for those that want a synthetic powder brush.
Our carry bags are not made from leather, we didn’t want to break your bank! The material of our bags is soft and sturdy, making them ideal for wear and tear, and also can be easily wiped/washed clean. We’ve thought of it all.
All of our bags have been engineered to for their purpose, meaning, we know they are going to get dirty from time to time. Simply use some warm water and soap to wipe off any makeup or residue from any of our bags and allow to dry.
Unfortunately, anti-static combs aren’t made to last a lifetime. The anti-static coating on each comb is made to keep you sleek, but it can get a bit warn out. Luckily for you, we have made each comb really affordable so you can top up when you need to!

 

 

Payment and Purchasing

Need help building your collection? Contact our customer service team here.
All successful order transactions will receive an order confirmation email within 30 minutes. If you have not received your order confirmation email, check your email junk or spam folder. Alternatively, log in to your account to check My Orders. If you do not have an account yet, you can create a new account. For further assistance, contact us here.
Changed your mind on your order? We are pretty quick when it comes to packing and sending out your orders, so make sure you get in touch straight away here. We can change it if it hasn’t been shipped. Otherwise, when you receive your order, just return it to us and we can refund/exchange based on the conditions above.
We will always keep your details private and secured. Want to learn more about keeping your details safe? Have a read of our Privacy Statement.
  • Credit Cards (including Visa, MasterCard, American Express)
  • Paypal
  • Vouchers / Store Credit
  • Gift Cards

We strive to ensure that every credit card transaction occurs within a secure environment. The Beauty Exchange payment system has a 128-bit SSL encryption certification awarded by Norton Security (Yeah we know, we’re pretty fancy).

You can see the transaction is secure if you see a key lock on your web browser. We don’t hold onto your credit card information after your order is complete because it is submitted directly to our banks. You can be sure that your card and precious dollars are safe and secure with every order.

Please check that:

  1. There are no spaces in your credit card number
  2. Your delivery address is the same as the address linked to your credit card
  3. Your name appears exactly the same as on the card If you are still experiencing difficulties, please check with your bank or financial institution.

If problems continue, contact us.

Just enter your voucher code at the checkout (Go ahead and spoil yourself!).

Please check that your purchase meets the Terms & Conditions listed on your voucher. This may include:

  1. Minimum spend amount
  2. Expiry date
  3. Brand, product or sale exclusions Voucher codes are case sensitive so please enter the exact code at checkout.

If you're still having troubles, contact us.

 

 

Delivery

Typical delivery times expected are:

  • VIC - Approximately 1-3 business days
  • NSW, SA, TAS - Approximately 2-5 business days
  • QLD, WA, NT - Approximately 3-7 business days All areas outside these metro locations please allow up to 8-10 business days.
Please note these time frames are estimates, and our carrier Australia Post, endeavours to meet these estimates at all times.

We offer Australia wide delivery for all our products. All items are usually dispatched within 24 hours of payment.

We use Australia Post for shipping and we offer a $6.95 flat rate for shipping Australia wide.

For orders over $40 delivery is free.

We also ship our products Internationally, for more information about International delivery costs please see our delivery information page here.

Once your order is shipped, you will receive an email containing a tracking ID number and link. If you are having any difficulty tracking your order please contactour customer service team.

We process and pack your order as fast as possible. Your delivery address can only be changed as long as your order has not been shipped. To change your delivery address, contact us here.

Yes, we ship our products worldwide, for a flat fee of $40. Please see our delivery page for further details.

Deliveries must be signed for upon arrival. However, you may choose to have the parcel left unattended at your delivery address or sent to your local post office for you to collect later.

 

 

Returns

Purchase with the utmost peace of mind. All purchases from The Beauty Exchange are backed by our 30 Day Money Back Guarantee. Please read our terms and conditions here to determine if you are eligible for our 30 Day Money Back Guarantee.

To return your goods, you will need a return authorisation number, which can be obtained by contacting us here. Our helpful support team will also provide you with a return address and a pre-paid return label if applicable.

For more information on how to return a product please see our returns page here.

Can't find what you're looking for? Contact us here